ENGEL recently celebrated the 1000th user of its new customer portal e-connect. At its Nivnice plant in the south-east of the Czech Republic, the automotive supplier Teknia produces a wide range of products from technical parts to sophisticated visual components.
e-connect offers on-site support to maintenance staff and machine operators in providing machine documentation and requesting spare parts from ENGEL.
"The comprehensive possibilities of machine documentation and the simplified procurement of spare parts were the deciding factors that led us to register in e-connect," reported Antonin Janca, Maintenance Manager at Teknia Uhersky Brod, during his visit to ENGEL's main plant in Schwertberg, Austria.
Shortly afterwards, he learned by telephone that he was the 1000th user of the new portal. To mark this special anniversary, ENGEL invited its customer to Austria. A training voucher was presented to Antonin Janca as a gift, which he can redeem either at the new training centre in Schwertberg or at the ENGEL subsidiary in Prague.
Being responsible for 23 different types of injection moulding machines, Antonin Janca quickly recognised the great potential for efficiency offered by e-connect. Now he can get an overview of the machinery at any time, regardless of location, and call up the entire service history of each individual machine if required.
Identify spare parts more quickly
The customer portal additionally accelerates communication. Support and service enquiries can be placed online, enabling the ENGEL service team to start processing them without delay.
"The procurement of spare parts is much easier with e-connect," Janca emphasized one of the features he has been using intensively from the start. "Thanks to the stored parts list, we can identify the spare parts much more quickly."
"For us, the 1000th user is an important milestone which we set much earlier than expected," said a pleased Verena Paradeis, Product Manager e connect at ENGEL AUSTRIA. "The portal has been very well received from the outset because it not only simplifies many processes in daily work, but also makes them even more efficient."
ENGEL had revised its customer portal from the ground up in order to optimally meet future digitalisation requirements. Numerous service products from ENGEL's inject 4.0 program are now integrated into e-connect. New additional requirements are implemented on an ongoing basis.
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